Methodology
This research is qualitative in nature and consists of a case study of a community library organisation. The triangulation of multiple methods of data collection was undertaken through semi-structured interviews, focus groups and documentation, as befits case study methodology (Silverman, 2000; Yin, 1984). Triangulation was utilised over a single method approach because it was deemed to increase confidence regarding the credibility of the study (Lincoln & Guba, 1985) through the provision of a richer and more comprehensive explanation of the complexity of human behaviour from more than one