. Being kept in the dark
In this day and age, it’s not difficult to send a quick email advising the progress and approval of a repair or other type of tenant request. But again, this is an area where renters experience significant frustration in many instances. If something is taking a little longer to organise than anticipated, or requires multiple visits from tradespeople to obtain quotes, it’s essential that your tenants be kept in the loop and informed as to what’s going on.