An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprise
systems lack a significant involvement of the human aspects. An innovation model can incorporate those three components to
provide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-user
satisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovation
socio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literature
review of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchers
undertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the use
of cognitive and social-tech engineering elements. Results show that little application of innovation models within the healthcare
sector has been undertaken to foster innovation.
An optimal enterprise system that fosters innovation is based on people, process and technology. However, current enterprisesystems lack a significant involvement of the human aspects. An innovation model can incorporate those three components toprovide greater value to stakeholders, drive organizational growth, gain a competitive advantage and achieve greater end-usersatisfaction. We investigated how an enterprise systems model for open innovation could be created based on existing innovationsocio-technical frameworks and how that model may benefit the UK National Health Service (NHS). We carried out a literaturereview of enterprise systems models, cognitive and social-tech engineering and innovation management. Two researchersundertook a thematic analysis of 46 academic papers. Themes included business sectors, types of innovation strategy and the useof cognitive and social-tech engineering elements. Results show that little application of innovation models within the healthcaresector has been undertaken to foster innovation.
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