Examining accession and retention and the role of relationship marketing in public service organizations: three studies
Employee accession and retention are important topics, particularly in post-industrial countries like the United States, where service-based organizations are a large segment of the overall market.
Those in the services industry rely on talented employees to bolster their brand image and market value by providing exceptional service and creating exciting innovations.
Despite the plethora of studies regarding employee accession and retention, very few studies
have examined which service competencies and service inclinations are essential for high quality public
servants. Public servants are employees of governmental and non-governmental organizations whose
This paper uses Army Special Forces as a case study organization to examine the effects of both
service competencies (e.g., cognitive ability, navigational ability, and physical abilities) and service
inclinations (e.g., general likeability) on training success and retention. Specifically, the results show that
cognitive ability, navigational ability, physical strength, and likeability are important for Special Forces
training success. When it comes to retention, the results show that cognitively- and navigationally-gifted
soldiers are the first to leave Army service, while those with less physical ability remain until retirement.
jobs involve a high level of personal risk. For example, the military services of the Department of Defense
(i.e., the Army, Navy, Marines, and Air Force), Doctors Without Borders, the Red Cross, and the World
Health Organization are all public service organizations that operate in hostile environments. For these
organizations, performance quality is a matter of life and death, and poor performance in particular can
have far-reaching political, social, and economic effects.
Examining accession and retention and the role of relationship marketing in public service organizations: three studiesEmployee accession and retention are important topics, particularly in post-industrial countries like the United States, where service-based organizations are a large segment of the overall market.Those in the services industry rely on talented employees to bolster their brand image and market value by providing exceptional service and creating exciting innovations.Despite the plethora of studies regarding employee accession and retention, very few studieshave examined which service competencies and service inclinations are essential for high quality publicservants. Public servants are employees of governmental and non-governmental organizations whoseThis paper uses Army Special Forces as a case study organization to examine the effects of bothservice competencies (e.g., cognitive ability, navigational ability, and physical abilities) and serviceinclinations (e.g., general likeability) on training success and retention. Specifically, the results show thatcognitive ability, navigational ability, physical strength, and likeability are important for Special Forcestraining success. When it comes to retention, the results show that cognitively- and navigationally-giftedsoldiers are the first to leave Army service, while those with less physical ability remain until retirement.jobs involve a high level of personal risk. For example, the military services of the Department of Defense(i.e., the Army, Navy, Marines, and Air Force), Doctors Without Borders, the Red Cross, and the WorldHealth Organization are all public service organizations that operate in hostile environments. For theseorganizations, performance quality is a matter of life and death, and poor performance in particular canhave far-reaching political, social, and economic effects.
การแปล กรุณารอสักครู่..
เข้าตรวจสอบและการเก็บรักษาและบทบาทของการตลาดเชิงสัมพันธ์ในองค์กรที่ให้บริการประชาชนสามการศึกษาภาคยานุวัติของพนักงานและการเก็บรักษาเป็นหัวข้อที่สำคัญโดยเฉพาะอย่างยิ่งในประเทศที่โพสต์อุตสาหกรรมเช่นสหรัฐอเมริกาที่องค์กรที่ให้บริการที่ใช้เป็นส่วนใหญ่ของตลาดโดยรวมผู้ที่อยู่ในอุตสาหกรรมการให้บริการขึ้นอยู่กับพนักงานที่มีความสามารถที่จะหนุนภาพลักษณ์ของพวกเขาและค่าการตลาดโดยการให้บริการที่โดดเด่นและการสร้างนวัตกรรมใหม่ ๆ ที่น่าตื่นเต้นแม้จะมีมากมายเหลือเฟือของการศึกษาเกี่ยวกับการเข้าทำงานของพนักงานและการเก็บรักษาการศึกษาน้อยมากที่มีการตรวจสอบซึ่งความสามารถการให้บริการและความโน้มเอียงให้บริการที่มีความจำเป็นสำหรับประชาชนที่มีคุณภาพสูงคนรับใช้ คนรับใช้ประชาชนเป็นพนักงานของหน่วยงานภาครัฐและเอกชนที่มีกระดาษนี้จะใช้กองกำลังพิเศษกองทัพบกเป็นกรณีองค์กรการศึกษาเพื่อศึกษาผลของทั้งสมรรถนะการบริการ(และการบริการความโน้มเอียง( Examining accession and retention and the role of relationship marketing in public service organizations: three studies
Employee accession and retention are important topics, particularly in post-industrial countries like the United States, where service-based organizations are a large segment of the overall market.
Those in the services industry rely on talented employees to bolster their brand image and market value by providing exceptional service and creating exciting innovations.
Despite the plethora of studies regarding employee accession and retention, very few studies
have examined which service competencies and service inclinations are essential for high quality public
servants. Public servants are employees of governmental and non-governmental organizations whose
This paper uses Army Special Forces as a case study organization to examine the effects of both
service competencies (e.g., cognitive ability, navigational ability, and physical abilities) and service
inclinations (e.g., general likeability) on training success and retention. Specifically, the results show that
cognitive ability, navigational ability, physical strength, and likeability are important for Special Forces
training success. When it comes to retention, the results show that cognitively- and navigationally-gifted
soldiers are the first to leave Army service, while those with less physical ability remain until retirement.
jobs involve a high level of personal risk. For example, the military services of the Department of Defense
(i.e., the Army, Navy, Marines, and Air Force), Doctors Without Borders, the Red Cross, and the World
Health Organization are all public service organizations that operate in hostile environments. For these
organizations, performance quality is a matter of life and death, and poor performance in particular can
have far-reaching political, social, and economic effects.
การแปล กรุณารอสักครู่..