The conflicts that Kate experiences in the narrative above are all too familiar to many nurses. There are conflicts at home with neighbours and spouses, conflicts at work with colleagues, supervisors and doctors, as well as patients and their families. Like many of us who lead busy and challenging lives, Kate experiences conflict on a daily and sometimes hourly basis at home and at work. And like many people, Kate and her colleagues have little understanding about the sources of conflict or how to manage it when it occurs.