Create departmental performance goals, analyze, evaluate, monitor and report on results for all assigned programs and staff
Directly responsible for revenue and profit targets, including the detailed analysis and reporting of gaming revenue and associated cost
Direct department personnel development, training and evaluation establishing a motivated and professional staff.
Serve as leader for employee morale, motivation and open communication
Develop programs and train Casino Marketing staff on assisting customers with procedures for establishing check-cashing privilege credit and reservations as appropriate
Provide performance evaluations and objectives for staff
Responsible for ensuring the customer development on the casino floor as well as outside solicitation of customers via personal contact and group affiliation
Maintain and evaluate high-end player files for telemarketing and direct mail purposes
Management and adherence to all regulatory and internal control procedures, as they pertain to Casino Marketing departments
Must assure that all employees under their supervision display exceptional customer service to all patrons