Case 2
Outpost.com is an unknown computer-selling website. They hired an agency to do some television advertisements. The advertisements won a Grand Clio,advertising industry's Oscar. The ads did not do much for Outpost, though people see its web site. No buyers. People begin to know the brand but do not know what Outpost sells. A year later, the company begins new advertisements with full information about the company. In this effort, viewers were told Outpost.This time,viewers were buying.
Why the first ads failed and second succeed?