Shipping document was actually uploaded to GTN, I’ll clarify with ACCO team to see if any further action required from our side / you to release payment. From the email string, it looks like the document has to be sent to cservice.acco@acsap-it.com again.
Meanwhile, I’m discusssing with KN BKK to see how we all can work more closely and effectively in the future, will get back to you soon, thanks