An Examination of the Role Relationship Marketing Plays in the B2B Model between Chinese Manufacturers and American Distributors
Relationship marketing has been a heated topic in the communication paradigm. The
primary relationship is the one between a supplier or provider of goods or services and buyers
and users of those goods or services. In order to facilitate it, other stakeholders in the network of
relationships may have to be involved. This thesis examined the relationship between Chinese
manufacturers and American distributors by a pilot qualitative study. Social exchange theory was
used as a scope to analyze the relationship. Nine participants from both sides answered
computer-mediated interview questions.
For individuals and organizations who are involved in international marketing, one of the key issues that affects the exchange process is culture. People from different cultural backgrounds process information differently. Hofstede and Bond (1984) concluded that individuals coming from a similar culture have a "collective mental programming" (p. 418), which is part of the conditioning shared between members of a nation, region or group, but not with those from other nations, regions, or groups. Hofstede and Bond (1984)’s definition of culture is the "collective mental programming" (p. 418).
Business ethics and worldviews are important factors that businessmen look for to build
up long-term business relationships. Research questions were about the participants’ personal
values, their corporate values, and their need of a third party intermediary. Themes of similar
personal values and corporate values emerge in the data analysis. Trust, family, and happiness are
the most important personal values for both parties in this study. Trust is considered as one of the
most important corporate values for both sides. As an important part of international trade and
the modern service industry, the third party intermediary has specialized features to develop the
international market and enhance brand value. This study found that Chinese trading
intermediaries has not been able to play an active role in the promotion of foreign trade.
การตรวจสอบของตลาดความสัมพันธ์บทบาทเล่นในรุ่น ระหว่างผู้ผลิตจีนและชาวอเมริกันผู้จัดจำหน่ายการตลาดเชิงสัมพันธ์ได้รับหัวข้ออุ่นในกระบวนทัศน์การสื่อสาร ความสัมพันธ์หลักเป็นหนึ่งในระหว่างเป็นผู้ผลิตหรือผู้ให้บริการสินค้าหรือบริการและผู้ซื้อและผู้ใช้สินค้าเหล่านั้นหรือบริการ เพื่ออำนวยความสะดวกนั้นผู้มีส่วนได้เสียอื่น ๆ ที่อยู่ในเครือข่ายของความสัมพันธ์ที่อาจจะต้องมีการมีส่วนร่วม วิทยานิพนธ์ฉบับนี้ได้รับการตรวจสอบความสัมพันธ์ระหว่างจีนผู้ผลิตและผู้จัดจำหน่ายอเมริกันโดยการศึกษาเชิงคุณภาพของนักบิน ทฤษฎีการแลกเปลี่ยนทางสังคมถูกใช้เป็นขอบเขตในการวิเคราะห์ความสัมพันธ์ เก้าผู้เข้าร่วมจากทั้งสองฝ่ายตอบคำถามสัมภาษณ์สื่อคอมพิวเตอร์สำหรับบุคคลและองค์กรที่มีส่วนร่วมในการตลาดระหว่างประเทศซึ่งเป็นหนึ่งในประเด็นสำคัญที่มีผลต่อกระบวนการแลกเปลี่ยนวัฒนธรรม คนที่มาจากภูมิหลังทางวัฒนธรรมที่แตกต่างกันในการประมวลผลข้อมูลที่แตกต่างกัน Hofstede An Examination of the Role Relationship Marketing Plays in the B2B Model between Chinese Manufacturers and American Distributors
Relationship marketing has been a heated topic in the communication paradigm. The
primary relationship is the one between a supplier or provider of goods or services and buyers
and users of those goods or services. In order to facilitate it, other stakeholders in the network of
relationships may have to be involved. This thesis examined the relationship between Chinese
manufacturers and American distributors by a pilot qualitative study. Social exchange theory was
used as a scope to analyze the relationship. Nine participants from both sides answered
computer-mediated interview questions.
For individuals and organizations who are involved in international marketing, one of the key issues that affects the exchange process is culture. People from different cultural backgrounds process information differently. Hofstede and Bond (1984) concluded that individuals coming from a similar culture have a "collective mental programming" (p. 418), which is part of the conditioning shared between members of a nation, region or group, but not with those from other nations, regions, or groups. Hofstede and Bond (1984)’s definition of culture is the "collective mental programming" (p. 418).
Business ethics and worldviews are important factors that businessmen look for to build
up long-term business relationships. Research questions were about the participants’ personal
values, their corporate values, and their need of a third party intermediary. Themes of similar
personal values and corporate values emerge in the data analysis. Trust, family, and happiness are
the most important personal values for both parties in this study. Trust is considered as one of the
most important corporate values for both sides. As an important part of international trade and
the modern service industry, the third party intermediary has specialized features to develop the
international market and enhance brand value. This study found that Chinese trading
intermediaries has not been able to play an active role in the promotion of foreign trade.
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