THE AIR CONDITIONING DIDN'T WORK WE TOLD ABOUT IT AND DURING THE NIGHT WE NEEDED TO WAKE UP TAKE THE KEY CARD OFF TO GET THE ROOM WARM, IT WAS FREEZING. HOPE THAT THIS INCONVENIENCE CAN BE REIMBURSEMENT IN SOME WAY. I AM LOOKING FOR REPLY TO MY EMAIL. WE DIDN'T FEEL GETTING A STAY WORTH OF MONEY BE OF THE UNFORTUNATE INCONVENIENCE. HOPE TO HEAR FROM TWIN LOTUS ASAP. THANK YOU VERY MUCH.