One evening water poured through the ceiling lights in our children's bathroom! Maintenance arrived really quickly, front desk help impeccable. Due to safety concerns we chose to move rooms, staff were extremely efficient and helpful. Moved to club rooms 556 and 557 This did however highlight our disappointment in our original "superior" rooms, 606 and 608. They were damp, smelly and generally a bit tatty and down-at-heel (not at all what we were expecting, and a big disappointment having come from the Shangri-La in Bangkok and Chiang Mai) The new rooms were much more on a par with the Shangri-La and definitely changed our perception of the hotel for the better.