• Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting.
• Assist guests with check in and checkout, other cashiering duties
• Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
• Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions.
• Handling guests' mails and messages, and answering phone calls.
• Meet, greet, room and send VIPs.
• Attend daily briefings and relevant departmental and interdepartmental meetings.
• Provide guidance to Guest Relations Assistant at work.
• Conduct OJT training.
• Room inventory and monitoring house situation.