Improve accuracy of capacity model and MIS tracking in CSG.
- Improve personal efficiency by stopping non-value adding tasks.
- Strengthen control environment through awareness on Operational Risk. Enhance understanding through targeted and practical training.
- Improve policy and process understanding. DOI details and completeness, monthly and periodic monitoring, eliminate root cause of recurring KCSA exceptions.
- Adherence to BOLD disciplines.
- Change implementation: delivery as per agreed original timeframe, through effective planning and monitoring. Ownership and delivery of initiatives, changes and actions.