Hi my name is Felix and I'm a Senior Advisor with the iTunes store and I will be working with you to have your issue looked into.
Apple is currently working toward a resolution for the issue you have reported. You will receive an email after the matter has been investigated and further information is available. In order to reply, please make sure not to edit the subject line of this message so that it won’t get lost when replying to this message.
Thank you for your patience. Apple wants your iTunes experience to be as enjoyable as possible.
Thanks for taking the time to contact iTunes Store Billing Support! Have a wonderful rest of your day!