(A) take initial payment/deposit
(B) create computer client (personal details, etc.) -or add to existing client history' if a previous customer
(C) enter details of this particular booking
(D) deal with initial enquiry
(E) issue "Welcome Home feedback letter
(F) tickets checked against computer system
(G) confirm booking on computer system booking links directly to tour operator system
(H) offer insurance and other services
(I) tickets collected (or sent to client)
(J)tickets sent out by tour operator to travel agent
(K) notify client that tickets are ready
(L) produce printed booking form (booking authorization form)