Up to 20% of the item's price for unopened media or non-media items in their original condition returned more than 30 days after delivery
Up to 50% of the item's price for items that are not in their original condition, or are damaged or missing parts for reasons other than seller’s error
Up to 50% of the item's price for books with obvious signs of use; CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened (taken out of the plastic wrap)