The findings show that none of the food SMEs involved in this study implements FQM in its true form. The size of the company is a significant factor with respect to QM implementation, as medium-sized companies were doing better than their small and micro counterparts. The confectionery, chocolate and meat companies are more advanced than bakery, packaged fruits and vegetables companies with respect to the implementation of quality management tools and techniques. The study revealed that the biggest benefits realized by implementation of quality management system were reduction in cost of production and increased productivity. It is interesting to observe that 82% of the respondents revealed “quality” as the most important factor to gain customer loyalty, however, this study shows that very few companies make serious efforts to implement necessary QM methods. The reasons cited by the companies were a lack of knowledge, training and resources, which is synonymous to findings reported in the literature (Achanga et al., 2006; Antony, Kumar, & Labib, 2008).