Scope
SAP Dunning Processing will be required by SKC/SKL to send customers reminders to pay overdue items.
The automatic creation of reminder letters based on the age of a customer debt will be produced and sent to the customer. The severity of these letters will be defined by the age of this debt and if debts still remain un-collected by a certain period of time, a legal letter demanding settlement will be sent. These letters will only be sent if an invoice is not in dispute with the customer, in this case the debt is excluded from the reminder letter process.
If the customer has been assigned a dunning procedure in its master record the dunning program will select the overdue open items, determine the dunning level of the account in question, and create a dunning notice. It then saves the dunning data determined for the items and accounts affected.
Customer dunning allows the organisation to send dunning notices to remind customers of their outstanding debts. If the customer has been assigned a dunning procedure in its master record the dunning program will select the overdue open items, determine the dunning level of the account in question, and create a dunning notice. It then saves the dunning data determined for the items and accounts affected.
Three dunning procedure will be applied, with nine levels for trade domestic customer and two levels for non-trade customer.
Customers will receive a single dunning notice listing outstanding items based on the dunning level of the oldest open item.