They banned me after 3 order cancellations,2 order cancellations with refunds,
they sent me a warning before blocking my account,making sure if I really want to cancel my order before blocking,I'm a habitue on Mandarake,there's some customers they don't want to lose.
They also emailed me a tip.
Hello,
Please wait a few days for things to sort up.
Please do not send emails,as it will only worse things up.
Regards,
International Sales Department
Mago
It's an email right after they blocked my account,I take it as a tip,coz I'm planning to email them later on,so I didn't sent a single email,they unbanned me after a few days.
tip:Don't spam emails,coz it'll worsen your case.
It's difficult if you're not a frequenter/super customer lol,some customers thought if they bought tons of items on Mandarake in every month,they'll be immune to banning/perma-banned,
they'll banned your account lasting for a few months,sometimes permanent banned,especially those first timers making too many cancellations right off the bat or those customers they unbanned and again making cancellations.
and yes,they're very strict