Southwest can conceivably verify the effectiveness of their compensation and reward
efforts. HR personnel may use a combination of surveys, observations, and performance
measures. The best considerations may come from retention numbers and the assessments of
performance by higher-level managers. Employees may report on their satisfaction with the new
plans or identify areas that need to be improved. HR should also set objective criteria to evaluate
performance, retention, absenteeism, turnover, and other statistics that compare current
employment trends under the new plan with those that existed previously. Each assessment or
metric must show positive results and an explanation for those results (Fit-enz and Davison,
2002).