Hi Oob,
Thanks for letting us know about the issue here. I'm happy to take a look and get this sorted out.
I definitely recognize that you expect your driver to have a strong knowledge of the city, even without GPS.
I have passed this feedback along to Driver Operations and you can be sure we'll follow up with Winai about what happened here. We have certain quality standards that we expect of the drivers we partner with and connect you to - and part of that includes being familiar with popular locations in the neighborhood and knowing how to navigate the city efficiently.
I appreciate you writing in so that we use feedback like yours along with the rating system to maintain those high standards.
If there's anything else that I can help you with, please let me know.
Best,
Mellyza
help.uber.com