Figure 8 Housekeeping Departments at Solo Sokos Hotel Paviljonki
Nevertheless, at the Solo Sokos Hotel Paviljonki, the two functions mostly in use
were Room Status and Minibar. The reason for other functions not fully in use was
currently unclear. The communication between the reception and the housekeepers
more or less still relied on notes and phones. Since the ‘VIP Rooms’ feature was not
taken advantage of, the reception had to print the list of rooms with guests’ requests
daily from the PMS Opera for the housekeeping department. In addition, phones
were used to call during the day in the case of a breakdown of the system or the application
as well as in the case of emergency situations.