There are four main options for storing the information that are
captured or shared. These are: (a) file system storage (local and network
directories and folders); (b) databases; (c) e-mail; and (d) websites (intranet
and external).
In most organizations, the bulk of information is likely to be in relatively
unstructured formats. These can be in the form of typical business or office
documents such as reports, memos, spreadsheets or emails. These documents
normally contain valuable information but they are not easily searched and
found. For a knowledge management system to be effective, it must provide
for search engines that can deal with such unstructured information. In most