b. In each question, two of the sentences are NOT appropriate to use in a claim letter. Put across (x) on the letters of the two sentences.
1. Opening
a. We would like to inform you about the shipment of rotary mowers received today.
b. I am writing in connection with your letter of 10 January concerning the above order for some bathroom accessories.
c. I am sorry to nave to write to you about a delayed delivery.
d. I could not believe that a big supplier has made a mistake.
e. I am writing with reference to order No.1234, which we received yesterday.