The standard service is to maintain the performance of the sales staffs. Each of the service staff has the same format, same quality, and same standard. When the customer contact in any branches, at any time, they will get the same quality. The organization has many branches throughout the country, the service standards were set to be the guideline for employees to know and understand what they do. When the service was used to benefit another is to contribute to maintaining the quality of services has continued as all branch staff will provide customers with a standard manual set. Also, the managers and supervisors have to be trained for their team with the standard guide service, including the services quality assessment team will use standard manual information to determine the criteria for quality assessment of each branch and each staff.
Vision of BNH Hospital: "As a trusted health care at every moment of life."
The mission of the BNH Hospital:
The hospital has been entrusted to care for a special person. Creating an atmosphere conducive to the health care and service excellence, creative splendor of life and longevity than sticking to holistic services in the creation and maintenance of good health.
BNH Hospital's Core Value: "SIRPEC".
S = to deliver services with quality excellence by attending to the specific needs of the individual.
I = service with integrity And responsibilities with honor and dignity.
R = Respect and recognition of the value of every person.
P = commitment of inspiration for life safety and the quality of medical care
E = available with standard medical excellence and has been recognized internationally.
C = Merge cooperation with stakeholders to create the best results, respect for clients.