Dear K. Wannipa,
As I have discussed with W/H team they share that
The original rope in the bottom spout is as shown in picture, which is of good quality. The spout can be opened just by pulling the rope. But when some customer cut it then only our cleaning contractor has to put new rope which is of inferior quality.
TCB’s talked to cleaning contractor if he can provide better quality. And we also request customer to pull the rope for unloading and not cut the rope.
Thank you
Ongart Tiyapittayarut