Customer relationship management, customer relationship management (CRM). Which refers to how we manage customers feel attached to goods, services, or an organization. When a customer they bond in a good way for us. And customers is not thought to have a change of heart from our products or services. Do we have a customer base area water security. Then comes the stability of the company, so that to realize the status relationship with clients. We have to rely on observing the behavior of customers. To analyze the relation between. The behavior of customers with our marketing strategy.