The use of persuasion rather than positional authority is another hallmark of servant leadership.
Servant leaders become masterful at building consensus by capitalizing on the collective expertise of the group. Servant leaders are not interested in having their way but in finding the best way. They do not say, BGet going.[ Instead, they say, BLet’s go![ and then lead the way.Shared decision making is the norm in the servant-led organization. This does not imply that the leader abdicates a role in decision making, but more often, he/she assumes the role of a informed persuader, providing others with insight and strategies to successfully address concerns.