To test the hypotheses a multiple dimensional measure of customer perceived value was required. Moreover, uni-dimensional measures result in the knowledge of how well one is rated for value, but give no specific direction on how to improve value (Petrick 2004).This study adapts the multidimensional scale used by Chua (2001) to measure gym members’ perceptions of value provided by their fitness centre. Chua (2001) adapted the established PERVAL scale (Sweeney and Soutar 2001) to measure the customer perceived value of a recreational course. The items for each of the dimensions are listed in Table 1. The quality of life scale used in this study has been adapted from the satisfaction with life scale created by Diener et al (1985). Yu and Lee (2008) tested Diener et al’s (1985) scale in a service context (quality of college life) and found a high reliability of α = 0.851 for the scale. The original scale consisted of five items. Two of the items were excluded as they focused more on satisfaction with life and lifestyle rather than quality of life. The three remaining items include: i) In most ways my life is close to my ideal; ii) The various aspects that make up my life are very good overall; and iii) I’ve been achieving important things throughout my life in general.