Looking at diversity
Zarina Kolah : Training Non-native customer
Service Reps
train representatives in india to give phone support to customers of large American computer manufactures if you call for help with your laptop or desktop PC you may find yourself speaking with one of the men and woman l have helped train.
Our representatives are all smart, educated people Many have university degrees in engineering and other technical fields , They have studied English in school for several years, but they need to learn the soft skills to give the kind of service U.S customers want and deserve