Dear customer,
So sorry to hear that you have not received it! Your order was made by September 7 and we sent it out after your payment. We use economy shipping service since it is free shipping. It is cheap but may take a little long time. Usually it will take 14 to 45 working days for most of the countries, sometimes it may take more time due to your country's customs office and weather condition. So far it has passed 16 working days and the time is still in a normal situation. Could you please wait for some days more patiently? We do also hope you can get it soon. Please don't worry, dear. Any problems or demands, we will always be by your side to handle it for you ASAP.
Hope you can get it soon and have a nice day!
Regards,
Echo