The Visual Mechanical Inspection (VMI) is intended to be used for quick and efficient determination of Beats by Dr. Dre Earphones warranty status, and troubleshooting and/or replacement options.
The VMI will help you to determine whether a user's described issue was caused by a defect in materials and workmanship or by accidental damage, and to use that information to determine the appropriate service type. Defects in materials and workmanship are eligible for service under Apple's Limited Warranty or applicable consumer law. Some forms of damage may be eligible for out-of-warranty service at a cost to the user. The warranty does not apply to cosmetic damage, including but not limited to scratches, dents, or defects caused by normal wear and tear or the normal aging of the device.