With reference to the above subject matter and our attached email, dated 24th September 2015.
Please be advised that we have received our surveyors soft copy final report which we are currently reviewing.
Kindly note that this claim is receiving our urgent attention and shall be referred to you within today for your review.
Furthermore, please be advised that we are currently waiting for the hard copy of our surveyors final report, along with all original documentation to be provided and once we have received the same, we shall courier the same to your office immediately.