Remember the big goals of Reverse Logistics: increase customer satisfaction without forgetting to look after your corporate need to improve profitability and reduce the uncertainty. The list above is meant to get you started in thinking about how the Reverse Logistics Framework can help your operations. At the same time, please forward your RMA processing thoughts or experiences to the committee or better yet, join the committee and devote a few hours to share your wisdom and experiences with returns processing for the good of our members and your fellow Reverse Logistics professionals.