The aim of operational planning is to make each SO absolutely specific, practical and recognizable. The way to do this is by assigning operational objectives (OO) to each SO. In the draft, the OOs must be completely clear and specific such that the reader can
identify exactly what is intended. Statements such as ‘‘increase the number of X by 20%’’, ‘‘reduce the number of appointment errors below 1%’’ or ‘‘reduce delays on the waiting list to a maximum of 60 days’’ should be used and expressions like ‘‘strengthen’’,‘‘improve’’ or ‘‘coordinate’’ should be avoided. The OOs bring together the following characteristics: