Eur J Gen Pract. 2012 Dec;18(4):238-41. doi: 10.3109/13814788.2012.742059.
Improving the quality of care for patients with chronic diseases: what research and education in family medicine can contribute.
Wensing M1, Kersnik J.
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THE USE OF THE QUALITY MODEL OF PARASURAMAN, ZEITHAML AND BERRY IN
HEALTH SERVICES