Jamal and Anatassiadou (2007) confirmed that service quality is positively related to bank customer satisfaction in Greece. Another study was conducted by Hossain and Leo (2008), they revealed that service quality is a strong antecedent and significantly related to customer satisfaction in banking industry in Qatar. Similarly, Chen and Lee (2008) confirmed that service quality has a positive influence with customer satisfaction in non vessel owners and shippers in Taiwan. Akbar and Parvez (2009) revealed that service quality has strong influence and significantly and positively related to customer