6. Performances of service: technical abilities
of CBIS (Computer-Based Information
System) employees, position of CBIS
employees, schedule of CBIS products and
services, necessary time of information
system department for fulfillment of
demands, processing time for alteration of
system demands, support provided by the
salesman, methods and means of
input/output with CBIS center, user’s
understanding of the system and providing
training for users;