Lao PDR's lowest absolute scores on the scale of 1 to 10 were in public restrooms, wastewater management, and solid waste management, all receiving scores in the upper-5 range. Interestingly, despite its satisfaction score, Lao PDR is the benchmark for wastewater management indicating substantial r for improvement throughout the region for this criterion.
Private Sector Management
BENCHMARKs. Lao PDR is the GMs benchmark for honesty and second only to the GMS-benchmark in hospitality, speed of service delivery, politeness of staff value for money, and dissemination of domestic information. Honesty, hospitality, and politeness of staff all received satisfaction scores greater than 8. Coupled with its benchmark attraction status for culture and hospitality, Lao PDR's biggest strength for tourism may well be its people. discussed earlier, this important strength should benefit Lao s tourism industry for some time to come, and most certainly should be emphasized in tourism marketing.