the company has
developed a successful strategy for transferring the valuable and rare technical
knowledge detained by its older workers to other members of the company, avoiding
the outcome of losing this knowledge when these experienced workers exit from the
organization. How did the company reach this goal? A key success factor in this case
was the availability of newly designed jobs and career paths for older workers. Eni has
adopted age-appropriate career tracks (Calo, 2008), which do not only involve vertical
paths. Thus older workers can easily take on the role of mentors, trainers,