1) Email issuance to request for COA.
Have receive some feedbacks from you that the grader response is not as prompt as you will like when you send an email across
I have linked up with the team lead and understand more from their end –
Apparently, The product Release teams are under a lot of pressure at present - they are also under resourced because of the restructure not allowing for any replacements they are 5 down at present with 2 more due to leave in the next few weeks.
[Next Step] Suggest that we revert the manual request to go through the workflow/ share point.