Read the article. Match each of the sentences below to one of the paragraphs. Write the number of the paragraphs next to each sentence.
A Be an active listener on the telephone. Repeat key points that were discussed.
B Be polite to whoever answers the phone, particularly secretaries and assistants of your contacts.
C Always identify yourself when answering the phone in a business context.
D Remember to thank people for their time talking to you.
E Check with your contact that the timing of your call is convenient.