Because of the increasing interests on knowledge management (KM), various researches have been
accomplished. Many conceptual research frameworks have been proposed and thus empirical researches
are required to provide practical benefits. However, most current empirical researches have dealt with the
relationship of knowledge management enablers, processes or performance in isolation. Accordingly, an
integrated view of knowledge management is missing and thus how to perform knowledge management
to improve organizational performance is not clear. In order to alleviate these limitations of the previous
researches, this study analyzes the current research frameworks and finds their relationships. An
integrated research model is built by incorporating knowledge management processes into organizational
performance. The model is tested empirically to investigate the relationship between knowledge
management processes and enablers such as organizational structure, culture, and information
technologies. The correlation between knowledge management processes and organizational creativity is
also identified. Both non-financial and financial performance measures are adopted to measure the impact
of knowledge management.
The findings of this study