5.2.1. Office layout
The main purpose of the physical office environment in technical services is to support technical services employees to perform
their jobs to maximum productivity and efficiency, with maximum satisfaction, and at the minimum cost. The survey showed that respondents spent most of their work time working alone in their own offices and workstations. Since focus work is the main work
activity and the one that occupies the largest portion of theworkday, it is critical to support focus work in the office layout in technical
services. In addition to focuswork, respondents also devoted a significant amount of time to face-to-face and remote communication;
thus the office layout should also support various types of interactions, communication and collaboration. According to Gensler's
study, “work modes are highly interconnected, with focus as the primary component and the key predictor of all other work modes
effectiveness. So a workplace that scores well for effective focus scores well for collaboration, learning and socializing. The inverse is
true aswell: miss themark on individual focuswork, and all otherwork modes suffer. The relationshipwith collaboration is especially
pronounced. When focus effectiveness decreases, collaboration effectiveness decreases” (Gensler, 2012).