Price sensitivity or years, retailers have been concerned that the Web would make it easy for consumers to compare prices of the same product across retail outlets and would make it easy for consumers to buy from the retailer who offers the best price. This could lead to price wars that would hurt all retailers because lower prices imply lower profits. However, recent research has shown that the Web decreases search costs for information about quality as well as for information about price (Lynch & Ariely, 2000). Surprisingly, this leads to a decrease in price sensitivity rather that to an increase in price sensitivity. Sensitivity to quality (and insensitivity to price) is particularly high when different e-tailers (i.e., retailers who use the Web) have different product offerings. Fu