Figure 36 : Receptionise
Basically, as a receptionist or front of house, this will be the first point to greet, welcome, and direct passenger appropriately. It is crucial for me to have good communication skills in English to communicate with international passengers. Normally my duties were
Searched for passenger name list traveling on EVA AIR flights who had lounge access via Amadeus System and printed it out every morning, after that separated who were joining or transit passengers to check the total number in each flight.
Recorded the passenger names both EVA AIR VIP Passengers and Star Alliance gold card members who came to join the lounge in the usage report, then checked the statistics of lounge usage by the end of the day
When it was boarding time, I had to show the signboard and walked around the lounge to announce the flight and the boarding gate.
Answered questions related to flight details and lounge facilities
Ensured the lounge was properly maintained at all times