Based on both process and causal considerations, these six dimensions of success are proposed to be interrelated rather than independent. This has important implica- tions for the measurement, analysis, and reporting of IS success in empirical studies. A temporal, process model suggests that an IS is first created, containing various features, which can be characterized as exhibiting various degrees of system and information quality. Next, users and managers experience these features by using the system and are either satisfied or dissatisfied with the system or its information prod- ucts. The use of the system and its information products then impacts or influences the individual user in the conduct of his or her work, and these individual impacts collectivelyresult in organizationalimpacts. The resultant D&M IS Success Model is reproduced in Figure 1 [8, p. 87].
Based on both process and causal considerations, these six dimensions of success are proposed to be interrelated rather than independent. This has important implica- tions for the measurement, analysis, and reporting of IS success in empirical studies. A temporal, process model suggests that an IS is first created, containing various features, which can be characterized as exhibiting various degrees of system and information quality. Next, users and managers experience these features by using the system and are either satisfied or dissatisfied with the system or its information prod- ucts. The use of the system and its information products then impacts or influences the individual user in the conduct of his or her work, and these individual impacts collectivelyresult in organizationalimpacts. The resultant D&M IS Success Model is reproduced in Figure 1 [8, p. 87].
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