DECISION MAKING / PROBLEM SOLVING
Describe the extent to which established policies, procedures and instructions exist and any consultation with supervisor required.
• To correctly and effectively plan and control the processes of the Call Center Department according to the standard and aligning to company policy.
• To support all business activities and projects that are related to ABOs / Members in order to achieve the goals.
• To develop and improve the team to be more effective with the knowledge and skills for delegation, operation procedure, auditing and budgeting.