Once the BPM team decided that it wanted an automated solution in this case, a
website in which the customers could reserve their own cars and a BPMS application
for managers the team knew that it would need to develop precise requirement specifications for the website and the BPMN application. Luckily, the BPMN diagrams that
they had already prepared would be a good start for both the website design effort and
for the development of a BPMS application for managers. illustrates one of
the diagrams that the team developed to identify a use case that helps define records that
were created when a user requested a car.