Dear Khun Wittavas,
For your queries below we would like to inform you as follows:
1. Your latest received supporting document from the insured / broker?
The latest supporting document (Quotation for Baht 578,722.34 repair) was received in May. Afterwards all the documents which we later requested to support the quotation were not provided.
2. As the quotations presented from P.A. glass is reasonable? ( Having comparable from first advise report)
We still maintain that the material costs of the repairs were not substantial and under normal cases repair costs would have been minimal. However we were informed of additional charges incurred during the two day of repairs which had to be paid by the contractor. Some fees were imposed by the building itself due to their rules and regulations regarding performing construction/repair works. We negotiated with the Insured but they insist that they were unable to waive the fee. A fee also had to be paid to personnel at the claimant's office who had to oversee the repair works by our contractor. In light of all the stated additional charges, we find the new quote to be reasonably stated.
Kind regards,